Our website address is: rakk.com
Rakk offers a limited warranty on all headsets, mice, keyboards, and PC cases purchased from our online store. The warranty covers any defects in material or workmanship, ensuring that your products are functional and of the highest quality under normal use.
Our standard warranty lasts for 1 year from the date of purchase, and we will either repair or replace any defective products covered by the warranty. To claim your warranty, you will need to provide proof of purchase.
Damage resulting from misuse, accidents, or unauthorized modifications to the product. Normal wear and tear, including damage to cables, buttons, or cosmetic defects. And also External factors such as water damage, fire, or electrical surges.
If you believe your product has a defect and falls under the warranty, please follow these steps to claim warranty service:
Contact our support team at support@rakk.com with your order number, product details, and description of the issue.
If applicable, include images or videos of the product issue to help us assess the situation.
Our support team will review your claim and guide you through the process for a return or replacement, depending on the circumstances.
The warranty on all our products lasts for 1 year from the date of purchase. Some products may have an extended warranty period, which will be clearly stated on the product page at the time of purchase.